Seat Fares – Terms & Conditions

Check Booking Details:

  • Please check your booking details are correct – Contact Fly My Sky on 0800 222 123 immediately if any details are incorrect.

Covid19 – Face Masks:

  • Face Masks/Coverings are legally required to be worn by passengers 13years and over in the aircraft.

Check In:

  • Check In 45 minutes before departure – Check In CLOSES 30minutes BEFORE departure.
  • Passengers not checked in at Close will miss the flight and forfeit their seat/fare(s).
  • Check Fly My Sky’s contacts page or your e-ticket details for airport locations.


  • Seat Only
  • Seat +10kg
  • Seat +23kg

All seats include additional 7kg carry on allowance in addition to the booked seat fare luggage allowance.  Excess Luggage rates will apply to any weight over the Seat or Extra Luggage (see below) weight allowance(s).

Infants travelling on parents lap do not have any baggage or carry on allowance.  Consider booking a Extra Luggage bag (15kg).

Extra Luggage – additional 15kg luggage allowance (non-refundable)

  • Cannot be booked at check in, must be pre-purchased 24hrs before departure, non-refundable.
  • Ideal for family or group bookings where one or two passengers wish to take extra bags.
  • Infant’s travelling ‘free’ have no baggage allowance, an Extra Bag is perfect for your infant’s baggage.

Surf & Kite Boards, Bicycles, Cats/Dogs and other pets.

  • Shipped separately as freight
  • Do not form part of seat baggage allowance.
  • Check freight terms and conditions for pricing to ship these and other items.
  • Boards less than 1.2m may travel as part of passengers baggage allowance
  • Boards greater than 1.2m will travel separately and be charged as freight.

Changes/Cancellations – Seat bookings only:

  • More than 24 hours before departure
    • ‘Free’ to change or cancel + any difference in fare price when changing to a higher price fare.
  • Less than 24 hours before departure
    • $29/seat+ any difference in fare price when changing to a higher price fare.
  • Seats cannot be changed, cancelled, or refunded after Check In has closed.
  • Refunds/Cancellations are not permitted for Extra Baggage or other pre-purchased add-ons/items.


  • Any person 16 years old and over.


  • Any person 3 – 15 years old.


  • Any person 0–2 years and traveling on the lap of an Adult.
  • ‘Free’ when traveling on Adult’s lap, one Infant per Adult.
  • Two Infants per Adult requires that one infant travel as a ‘Child Fare’ and must travel in a car seat supplied by the passenger acceptable to the Operator.
  • Infants traveling ‘free’ do not have any Luggage Allowance.  Consider booking an Extra Bag (15kg) for your infant.

Baggage Weight and Priority:

  • Maximum weight per bag should not to exceed 16kg, any single bag weighing greater than 16kg may need to be repacked into two smaller bags or may have to travel on a later flight.
  • Shopping/supermarket bags are not suitable and may be refused, please re-pack into a suitable box, travel bag or suitcase.
  • Pre-paid baggage (Seat baggage allowance or any 15kg Extra Baggage) will take priority over Excess Baggage and any other freight.
  • Excess Baggage will travel after any pre-purchased Extra Baggage, and ahead of any freight.
  • Infants traveling ‘free’ have no Baggage or Carry On Allowance. Consider booking an ‘Extra Bag’ (15kg) for your infants effects.

Baggage Risk:

  • All Baggage travels at passenger’s risk, please ensure baggage is packed securely.
  • Laptops and fragile items are recommended to be carried in your carry on bag.
  • Open carry/shopping bags are not suitable for baggage, please repack these into a box, travel bag or suitcase.

Dangerous Goods:

  • Dangerous Goods declaration is required by all Passengers & Consignors.
  • The Operator reserves the right to offload any items deemed a risk to passengers, aircraft and staff.

Credit Card Payment:

  • Visa/Mastercard payment available online, telephone and counter sales.
  • Amex/Diners Club payment available via telephone & counter sales only.

Liabilities & Responsibilities:

Fly My Sky shall not be liable for any loss of, or damage to, personal property.

Fly My Sky shall not be liable for any delay, disruption, or change in transport schedule or service.

Passengers may be liable for any damage they cause directly or indirectly to the aircraft, other passengers and third parties.

Carriage by air is subject to Conditions of Carriage, NZ laws, and proceedings for death or injury occurring by accident is excluded by the operation of the Accident Rehabilitation and Compensation Insurance Act 1992 which provides limited statutory entitlements in replacement of common law rights of recovery.

In other cases Fly My Sky’s liability is limited to loss or damage sustained by customers as a result of its negligence or that of its employees and subject to the limitations imposed by Section 9B of the Civil Aviation Act.

Events beyond Fly My Sky’s reasonable control shall not incur liability, including refund, by Fly My Sky in contract or in tort for any damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force-majeure or other events which are not preventable by reasonable diligence on Fly My Sky’s part, including but not limited to, war, civil disturbance, epidemic or pandemic, Act or Intervention by Government or Military, State of Emergency, fire, floods, atypical weather conditions, acts of God, regulatory authority, accident or failure of machinery or equipment or industrial action.

For operational reasons Fly My Sky reserves the right to change, cancel or withdraw any bookings made for a passenger or decline to accept or retain any person on any flight.

If any portion of the above conditions is inconsistent with or breaches any applicable law, it shall be void and of no effect.

Provisions of the New Zealand Consumer Guarantees Act 1993 will not apply where the goods or services supplied are for business purposes.

Any claim arising out of the provision of services by Fly My Sky will be governed only by the laws of New Zealand.