Terms and Conditions of Carriage & Purchase of Services

Fly My Sky is herein after referred to as the Company.

Fare Types:

 Luggage allowance Excess LuggageRefundableChangeableAvailable on Public HolidaysWeather Cancellations
Seat + Carry on 1x Carry on only - Max 7KGCharged at $2.00 per KG over allowance50% Refund 48 hours or more prior to departure.


No refund within 48 hours of departure.
$25.00 Per sector charge - changes must be made 48 hours or more prior to departure.

No changes within 48 hours of departure.
NoRe-booked or refunded at no extra charge
Seat & 15KG15KGCharged at $2.00 per KG over allowanceFull refund, minus $25.00 admin fee, 24 hours or more prior to departure.

No refund within 24 hours of departure.
$25.00 Per sector charge - changes must be made 24 hours or more prior to departure.

No changes permitted within 24 hours of departure.
NoRe-booked or refunded at no extra charge
Up & Away Flexible15KGCharged at $2.00 per KG over allowanceFull refund prior to day of travel.

No refund on day of travel.
No charge for changes made prior to day of travel.

No changes permitted on day of travel.
YesRe-booked or refunded at no extra charge
Multi-pass

(20 sectors at $99.00 each)
15KGCharged at $2.00 per KG over allowanceFull refund prior to day of travel.

No refund on day of travel.
No charge for changes made prior to day of travel.

No changes permitted on day of travel.
YesRe-booked or refunded at no extra charge

Seat + Carry On:

  • All carry on baggage is weighed
  • 1x Carry on bag only, maximum 7KG
  • Excess baggage is charged at $2.00 per KG over 7KG allowance
  • If flight is cancelled due to weather your ticket can be re-booked or refunded at no extra charge
  • Not valid on Public Holidays
  • Changes:
    • Changes made 48 Hours or more prior to departure – $25.00 per sector
    • No changes are permitted within 48 hours of departure
  • Refunds:
    • 48 Hours or more prior to departure – 50% refund
    • Within 48 hours of departure – no refund

Seat & 15KG:

  • All baggage is weighed
  • Excess baggage is charged at $2.00 per KG over 15KG allowance
  • If flight is cancelled due to weather your ticket can be re-booked or refunded at no extra charge
  • Not valid on Public Holidays
  • Changes:
    • Changes made 24 hours or more prior to departure – $25.00 per sector
    • No changes are permitted within 24 hours of departure
  • Refunds:
    • 24 Hours or more prior to departure – full refund minus $25.00 admin fee
    • Within 24 hours of departure – no refund

Up & Away Flexible:

  • Includes 15KG baggage allowance
  • Excess baggage is charged at $2.00 per KG over 15KG allowance
  • If flight is cancelled due to weather your ticket can be re-booked or refunded at no extra charge
  • Available on Public Holidays
  • Changes:
    • Changes made prior to day of travel – no charge
    • No changes permitted on day of travel
  • Refunds:
    • Full refund prior to day of travel
    • No refund permitted on day of travel

FARE CHANGES

Upon re-booking, fare must upgrade to the current fare if a price difference exists.

PUBLIC HOLIDAYS

If tickets are purchased and later changed to fly on a public holiday, you must upgrade to the full fare price for the public holiday.

CHECK IN REQUIREMENTS

Check in closes 30 minutes before the scheduled time of departure.  Failure to check in by this time may result in the Company allowing for a “no show” and booking another passenger onto that flight in their place. Flights board 15 minutes prior to departure.

CREDIT CARD PAYMENT

We don’t accept Amex and Diners online. Over the counter a charge of 3% is added to Amex and Diners Cards.

EXPIRY OF TICKETS

Tickets will be valid for 12 months from date of issue, after which time they will be null and void.  No refunds will be provided after 12 months from date of issue.  Penalties may apply. Multipass tickets purchased after 1 June 2011 have a 12 month validity from the date of purchase.

BAGGAGE

A limit of 15kg and no more than 2 pieces per person applies to air travel.  Please note baggage travels at owners risk.  Carriage of baggage and or excess on any flight is entirely at the discretion of the Company and its employees.  Excess baggage will incur an extra fee applicable to the route travelled. Please note: free of charge infants carried on knee are weighed and this weight forms part of your  luggage weight, you will quickly incur excess luggage charges when you carry an infant. Purchase of a child seat may be preferable for you.

FREIGHT/BIKES/DOGS/SURFBOARDS/FOOD/DIVE GEAR

Charges apply and must be booked with The Company and prepaid.   Items may have certain conditions imposed, which can be advised at the time of booking.

DANGEROUS GOODS

For safety reasons The Company reserves the right to “offload” items deemed a risk to passengers, aircraft and employees.

CHANGES AND CANCELLATIONS

Any booking cancelled within 30 days of departure may incur other supplier cancellation fees if the booking is part of a package.  Changes can be made up to the day before the published departure time, an administration cost may be applicable.

REFUNDS

Any request for a refund must be done so in writing.  Any fare offered at a discounted rate to the standard fare may not be refundable and will be at the discretion of The Company.  Any fare cancelled on the day will be deemed non-refundable, non-changeable on the day of departure.

NO SHOWS

For bookings that have been made but not utilized i.e. “you did not show” or notify The Company the day before the scheduled departure time – no refund will apply. Claims for refunds due to circumstances beyond the control of the passenger such as bereavement must be accompanied by a written statement with information confirming the circumstances and submitted within 14 days of the departure date.  The Company may request evidence such as a copy of a death certificate to accompany the written statement.  No refunds will apply for services that are included in any package but not utilized.

FUEL SURCHARGE

A fuel surcharge may be added to fares.

TRAVEL/PRODUCT PRICES

These prices do not include any food or beverages, meals, snacks or refreshments unless specified.  Nor do they include excess baggage costs.

ADULT

An adult is classed as any person 17 years old and over.  Photo identification may be required at time of check-in.

CHILD

A child is classed as any person from 3 – 16 years old. Identification maybe asked for at time of check-in. STUDENT IS 17 & 18 years must show ID at check-in.

INFANT

An infant is classed as any person 0 – 2 years.  One adult may seat with one infant only on knee. One adult flying two infants is required to purchase a child fare seat to strap in an infant car seat. Please seek advice about air travel from a medical professional for any children less than 6 weeks old.  Identification maybe required at the time of check-in. A free infant takes up 1 adult’s luggage weight allowance.

All prices are GST inclusive and priced in $NZ.

LIABILITY & RESPONSIBILITIES

Fly My Sky acts only as the booking agent for services and facilities other than the air transport section of the services provided.  The provision of these services is upon terms and conditions specified by the Supplier of these services.

Fly My Sky shall not be liable for any loss, damage, injury, death, delay, inconvenience, cost or expense whatsoever, sustained, occasioned or incurred arising out of or in connection with the purchaser’s use or participation in any service in which the Company is not a provider of the service.

Fly My Sky will not be liable for any loss of or damage to purchase’s personal property, ill health, delays or disruptions, or changes in transport schedules or services.

To the best of their information and belief based on details furnished by the Suppliers of the Services, Fly My Sky understand the descriptions of Services supplied to be true and correct as at the time of supplying of the information and can accept no responsibility for changes to Services that subsequently occur.

Carriage by air with or without any other Services is upon and subject to Conditions of Carriage, NZ laws, and proceedings for death or injury occurring by accident is excluded by the operation of the Accident Rehabilitation and Compensation Insurance Act 1992 which provides limited statutory entitlements in replacement of common law rights of recovery.  In other cases the Company’s liability is limited to loss or damage sustained by passengers as a result of its negligence or that of its employees and subject to the limitations imposed by Section 9B of the Civil Aviation Act.

The Company does not accept liability in contract or in tort for any damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majoure or other events which are beyond its control, or which are not preventable by reasonable diligence on its part, including but not limited to, war, civil disturbance, fire, floods, atypical weather conditions, acts of God, acts of government or other authorities, accidents to or failure of machinery or equipment or industrial action.

The Company reserves the right to change fares before payment and without notice.  The Company reserves the right to change, cancel or withdraw any bookings made for a passenger or decline to accept or retain any person on any flight or package. And further shall be under no obligation to any person as a result of any inaccuracy, mis-description or changes to any itinerary, or for losses or additional expenses due to delays in air or other transport services, sickness, weather, quarantine, or other causes such as a bereavement.

The traveller acknowledges, that once payment for any travel and or package has been confirmed, that their travel and any other services offered were based on these terms and conditions and it is the travellers’ responsibility to read and understand the terms offered, booking conditions and responsibilities before the booking is made.  The traveller acknowledges that The Company is under no obligation to refer to the terms and conditions at the time of booking but have them available if requested.

If any portion of the above conditions is inconsistent with or breaches any applicable law it shall be void and of no effect.  Where the purchase acquires or holds himself/herself out as acquiring Fly My Sky services of any of the Services herein for business purposes, the provisions of the New Zealand Consumer Guarantees Act 1993 will not apply to the supply of any of those services and The Company will not be liable for any resulting loss or damage including any consequential loss or damage howsoever caused.

Any claim arising out of the provision of services by Fly My Sky will be governed only by the laws of New Zealand.